Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collection, add your favourite items to your cart, and proceed to checkout. We accept all major credit cards and secure payment methods.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@aurajewelsbeauty.com as soon as possible.

How will I know my order was confirmed?
You will receive an order confirmation email shortly after your purchase. Please check your spam folder if you don’t see it in your inbox.

Shipping

How long does shipping take?
Standard shipping takes 7–15 business days depending on your location. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship to Canada, the United States, and select European countries.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery status.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Shipping & Returns page for full details.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect your return.

Products

Are your jewellery pieces hypoallergenic?
Many of our pieces are made with skin-friendly materials. Product details are listed on each product page. If you have specific concerns, feel free to contact us.

How do I care for my jewellery?
To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place when not in use.