Refund Policy

Last updated: July 2026

At Aura Jewels Beauty, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Eligibility for Refunds

Items must be returned within 30 days of the delivery date.
Items must be unused, unworn, and in their original packaging with all tags attached.
Proof of purchase (order number or receipt) is required.

Non-Refundable Items

Final sale or clearance items
Gift cards
Items marked as non-returnable on the product page
Items that have been used, damaged by the customer, or are missing original packaging

How to Request a Refund

Email us at lotay3654@gmail.com with your order number and reason for the refund request.
Our team will respond within 1–2 business days with return instructions.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing

Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at lotay3654@gmail.com with a photo of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.